Ongoing Support Retainer

On-demand Clarity, just a message away.

Brightline Ops Retainers offer flexible, ongoing support so your business can evolve with clarity, consistency, and confidence. We become your fractional Ops Manager—on hand to troubleshoot, optimize, and support your team through every phase of growth.

Best for:
Teams seeking a trusted, long-term partner to keep their tools, workflows, and people aligned—without the stress.

Custom plans available based on needs + hours
All tiers include dedicated support rooted in people-first, process-smart guidance

  • Solid foundation, ongoing care

    • Monthly access to your Brightline Ops consultant

    • Priority booking for new requests

    • Ongoing SOP maintenance & process reviews

    • Quarterly check-ins + proactive system audits

    • Team training sessions

    • Process improvement coaching

  • For teams ready to level up

    Everything in Essentials, plus:

    • Quarterly system audits

    • Tool tuning & optimization support

  • High-touch support when you need it most

    Everything in Pro, plus:

    • Dedicated Slack channel for real-time collaboration

    • On-call async feedback within 48 hours